Saturday, December 26, 2009

I have HP Officejet J5700 printer. Its giving me the error message Paper Jam, But I dont have one What do i do

I used to own a computer shop however I am not familair with your model but they are very similar in design.





A paper jam can be caused by the smallest piece of paper.





Most of the HP's both laser and injet can be opened easily with a clicik of a button or turn of a knob,





A lot of injets have a knob in the rear besides just the lid you open to replace the cartridge that will alow you to open the rear paper path. An entire paper can fold or crunch up in a small area and hide on you.





Is this printer old and or in front of an a/c ( does it get durty often?





If so there are led's similar to that on the front of your remote control or your tv.





They and microswitched can be strategically placed where paper is likely to jam.





If its a dusty problem ( and lasers can create a LOT of dust, the eye can get enough dust on it where it ';thinks'; there is paper in the path and give a paper jam. In these cases blowing the sensors out or using a qtip on the little round pickups can solve the problem.





If you get a paper jam fairly soon before the one that shows up now and you PULLED the paper out and the paper tore and you had to pull it out in pieces it is possible that a) a piece is still in the printer paper travel path or b) you might have caught a part of the paper on a microswitch that might have bent the microswitch enough that it is ****** and giving a false reading.





Micro switched are failrly easy to realize, yahoo them if you want to know what they look like most are similar in design and most have a shinny peice of metal that bends a bit. It is almost always a pefrect bend or straight. If the microswitch looks warpped (again you would have had to pull on the paper failry hard) then you might have to straigten it. This might require help of someone with the proper tools.





Another thing i have sen over the years is that the pick up roller (The very first roller or rubber part that first touches the loaded papaer) can get slippery from paper dust.





It will grab the paper just enough to move it say 1/4 inch just enough to place it between the paper jam eye.





You can and should evry so many 1,000 sheets of paper clean the rollers with alcahol and a strong paper towel or qtips.





After you have verified that no paper appears within the path you might try loading the tray with 1 then 5 then 50 then 100 sheets of paper.





If the jam goes away it is likely the first roller pickup that I said you should clean ever so often..





Be VERY careful when your hands or tools are under the lid area where the print headmoves back and forth. There is a small plastic band that is spring loaded that tells the printer where the printer head is located at all times.





It is a little to easy to knock it off and when it popps off it can be a little confusing to replce unless your familiar with them.





They only bight side is that printers are getting cheaper and cheaper. I've seen some printers sell for less than their refills. I still find that hard to comprehend.





O yes, there is one other idea I have. If you have some fairly heavy cardstock paper such as glossy printer paper, try to feed it though the printer a few times if that does not clear the jam take a qtip and place a few stipes of alcohol in a hozontal fashion. Face the dull side and place the alcohol on the non glossy side and face it to the roller side ( the roller that feed the paper right at the start.





This had two effects, it cleans the roller a bit and if there is a small peice of paper that you dont see it might move it out of the way of a microswitch or electric LED eye.





good luck ColeyI have HP Officejet J5700 printer. Its giving me the error message Paper Jam, But I dont have one What do i do
I've seen these models and im not sure on this but, there should be a back access door in the back of the printer. Take this out and clean every paper roller in there that you can get at. after that put the door back in and open up the front like how you would to replace the ink. do this with the power off. clean the paper rollers in the front. if this still keeps giving you the error then that means that the printer is pretty much done for. i had a 6310 that started giving me this problem and soon after it just locked up on me and it was garbage. this might be the same thing for this one.

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